Patient Consent.

When you register with MyFamilyGP, we ask you to read and sign a patient consent form. This is a standard requirement in South African private practice and exists to make sure you understand and agree to how we deliver care and manage your information.

What the consent covers.

• Clinical care. You consent to be examined, assessed and treated by the doctors and staff at MyFamilyGP, with the right to refuse any specific treatment at any time.
• Records. You consent to MyFamilyGP keeping clinical records of your care, in accordance with the requirements of the HPCSA and the law.
• Communication. You consent to us contacting you about appointments, results, scripts, and care matters via phone, email, or SMS using the contact details you provide. (WhatsApp may be used for international patients on request.)
• Sharing for care. You consent to us sharing relevant information with other healthcare providers involved in your care (e.g. labs, pharmacies, specialists).
• Billing. You agree to pay our fees at the time of consultation and acknowledge that we operate as a cash practice (see our Cash Practice Notice).
• POPIA. You acknowledge our Privacy Policy and how we handle your personal and health information.

Your right to withdraw consent.

You may withdraw consent for non-essential aspects of our processing at any time by writing to info@myfamily.gp. Withdrawing consent for elements essential to your clinical care or our legal record-keeping obligations may affect our ability to continue treating you, and we will explain this fully if it arises.

For minors and dependents.

For patients under the age of 18, consent is obtained from a parent or legal guardian, except in those areas where South African law allows minors to consent on their own behalf (e.g. contraception and certain sexual health services for those 12 and older). We will always explain what is happening and why.

Download consent form (PDF)